Connection with the X1 has been lost
i just installed a trial version of X1 V8. Running Win 7 and office 2013. when Outlook is not running, everything seems to be ok. but when I open outlook, I get the message "Connection with the X1 has...
View ArticleActivation, registration, licensing
If you did not deactivate on the old PC, then you'd do best to send an email explaining what is happening to the official support team. (I don't know if there is a separate "activation issues" address,...
View ArticleActivation, registration, licensing
Hi there!I have recently upgraded to Windows 8.1 (which required a fresh install), and now my X1 says it cannot activate my license (ID 15449). I use X1 only on my main computer and suspect that 2...
View ArticleActivation, registration, licensing
Hi there,You can install on up to 2 computers.Thanks!
View ArticleActivation, registration, licensing
Also, this may be available on the support pages, but how many devices can I install it on?I am a home user, and would like to install it on both my main laptop and my Homegroup desktop server.
View ArticleActivation, registration, licensing
Thanks for the reply. Is the trial period for 14 days of actual use, or 14 calendar days from installation? I'd like to check it out but want to make sure I can adequately do that before the period...
View ArticleActivation, registration, licensing
Hi there,The license for X1 Search 8 is perpetual, so you will always be able to install/reinstall the versions available to you up to the point of your support/upgrade term. If you elect not to renew...
View ArticleActivation, registration, licensing
On one of the support pages it says:Quote:Please note: With the release of X1 Search we made a change our licensing scheme, making it easier to distribute product updates and new releases. As part of...
View ArticleConnection with the X1 has been lost
Additional info: It happens consistently when I select the Contacts for search. Email indexing and file indexing work fine. Indexing and display of contact search results in the "Connection with the X1...
View Articlex1 stability
hello folks,just a general comment. I use x1 at work, presumably professional addition because the interface looks slightly different. it works flawlessly. it has never crashed, and I leave it open...
View Articlex1 stability
I get the same problem with 8.3.3.I don't know which version is which, but I paid mine $49. It's now can't work at all (due to these service connection problems). May be cause by one of numerous...
View ArticlePrinting e-mails with header
I run this version in Windows7 64 bit, but when printing e-mails from X-1 the header of the e-mail does not appear when printed. if there are prior email headers in the e-mail those print fine. I have...
View ArticleRemove Top Left Notification
How can I get rid of the top left notification showing "X1 Search" Indexing Outlook Email"? It hides critical buttons of my desktop.I'm in version 8.3.3
View ArticleLicense activation
Hi all,My computer crashed, then I reinstalled the OS and X1. I didn't have the chance to deactivate first, so while I was activating, there's a message about my license limit.I search in the help but...
View ArticleLicense activation
Hi Daniel,Thank for your post.Your license is good for use on 2 separate machines, we just ask that they not be used concurrently. For example, If you have X1 installed on a desktop at work and also on...
View ArticleLicense activation
File a support request. It should get a quicker response than this (mostly) user-to-user forum.
View ArticleLicense activation
Hello Daniel, Scott,I have a similar issue here ! My hard drive crashed and it seems that it will be impossible to boot again therefore I'll have issues to deactivate the licence on the previous pc....
View ArticleLicense activation
mrwul wrote:Do you mean to say that you faced a crash and thereafter you needed to re-activate?Yes.
View ArticleLicense activation
Got a mail from X1 - the set my license key (or something).It works fine now.Do you mean to say that you faced a crash and thereafter you needed to re-activate?Should not be the case, I guess. I too...
View Article