System crashes when trying to set data sources
I have just installed x1 search 8.0.1. When I try to configure data sources (using the pencil icon to the right of the files icon), the program crashes (even if I pause indexing first). I receive the...
View ArticleManage Data sources - Files
Hi,the issue is identified and fixed and the fix will be included in the upcomming 8.1 update.Unfortunately, we cannot offer a workaround until the new version is released (which hopefully will be...
View ArticleManage Data sources - Files
Hi,I'm not able to change the settings of the Data sources for the files.Have always the same error message :X1 has eperience a problem and may need to closeObjet reference not set to an instance of an...
View ArticleKeep losing my index...
Hi,Can you try to change the file indexing options, for example select only one folder and see if it finished indexing properly.Then select another, then another ... Also you can submit a case and use...
View ArticleKeep losing my index...
When I first start up X1, everything is fine. It starts indexing my files, I see them appearing the list, the "Files" progress bar chugs along nicely and the "items indexed" figure keeps growing.But at...
View Article"Connection with the X1 service is lost"
dyoung wrote:I am about ready to give up $99 and go elsewhere. Same problem as all are having with connection problems. I try to copy and paste the error log into this page and the page crashes...I...
View Article"Connection with the X1 service is lost"
Hi,you can send the logs to rrondeau (at) x1 comjust add a link to your post, so we can have a context Jogy
View Article"Connection with the X1 service is lost"
I am about ready to give up $99 and go elsewhere. Same problem as all are having with connection problems. I try to copy and paste the error log into this page and the page crashes...I guess the log is...
View Article"Connection with the X1 service is lost"
Hi,The default data folder under Windows 7 is C:\Users\[USERNAME]\AppData\Local\X1 Searchwhere [USERNAME] is the currently logged user.You can also try type "%LOCALAPPDATA%/X1 Search"in Windows...
View Article"Connection with the X1 service is lost"
I am having the same problem, but cannot find the data folder that contains the log files. Where is this folder typically found?
View Article"Connection with the X1 service is lost"
Hi,"Connection with the X1 service is lost" usually happens when the service host crashes. In the data folder there is a subfolder "logs", in which there should be crash xml files which can help us...
View Article"Connection with the X1 service is lost"
i'm having he same problem. recently upgraded from 6.x to 8.x and cannot use x1. i'm dead in the water. as my user name indicates, i have a massive library of emails that i'm not unable to access.my...
View Article"Connection with the X1 service is lost"
Hi,I run X1 8.01 in Windows 7 x64. I obtain coinstantly the message "Connection with the X1 service is lost". Then am requested to reatrt or exit.I have been running the software for days being able to...
View Article"Error 9191 webservice call has failed" during install
While installing x1 v8 I am receiving "Error (9101) a webservice call has failed " after entering the activation code and password. Installing on Windows Server 2003 x64. How do I go about...
View ArticleCannot index default Outlook mail
Where do you see "Cancelled"?What is the "Play button"?X1 picks up the current Outlook PST from the Mail Profile in Windows. Check that this is properly configured. You should not need to do anything...
View ArticleCannot index default Outlook mail
Just activated Search 8. It is indexing my archived .psts just fine, but when I select the default current mailbox for Outlook, it automatically goes to "cancelled" whenever are hit the Play button to...
View ArticleMozilla Email Client
Understand that Mozilla is not supported in this version only in X1 Professional Client version 6.7.4 or belowRegards
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Mozilla Email Client
I have just started using X1 Search 8.I have managed to input a GMail account ok but am unable to find how to input a POP (Mozilla) account.Any advice greatly appreciated.Thanks/RegardsTerry
View ArticleMozilla Email Client
X1 Search 8 does support MAPI.If Mozilla supports MAPI – and you are willing to use it – that might suit your needs.
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