How does "activation" work?

The arrival of a new way of registering and activating X1 Search raises questions that could bite users some day, if not already. So how about some answers to these questions?

• What happens when the registration/activation fails. Is there a phone number to call? Or is it all down to email?
• What happens if my PC crashes and I have to reinstall X2 Search 8?
• How can I move X1 Search 8 from an old PC to a new one? Do I have to deactivate and then move it?

Some of these questions do appear in the Help file. But this may not be accessible to people who are locked out of X1. For some reason, X1 does not install a local link to the help file. So maybe this will help anyone who gets stranded and locked out:

http://help.x1s8.com/

An important consideration is the time it takes to sort out problems. Microsoft has a 24-hour phone support line to handle activation problems, either automatically or through human intervention. How quickly can we expect X1 to respond to messages?

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