Well this is something that I can discuss with team members until we get our next release out which should hopefully solve these problems. In the meantime we are creating articles for uninstall and how to retrieve the older versions. ATM these two are up:
http://help.x1.com/entries/23739336-How ... -Search-8-
http://help.x1.com/entries/23380138-I-m ... ownloading
ETA: http://help.x1.com/entries/23780556-How ... r-machine-
Re: Customer response time -- We hold ourselves to a high standard for customer response times. Without question the last few days have been trying as we have received an unprecedented number of inbound inquiries due to massive interest in X1 Search 8. However, we are catching up and things should be back to normal soon. We sincerely appreciate everyone's continued patience! While we are happy to escalate things to conference calls and go to meetings, for now the fastest and most efficient way to handle the cases is to submit via our support portal: http://www.x1.com/support/x1_search.html#login.
If you have more suggestions, we're all ears.
Regards,
Rhonda
http://help.x1.com/entries/23739336-How ... -Search-8-
http://help.x1.com/entries/23380138-I-m ... ownloading
ETA: http://help.x1.com/entries/23780556-How ... r-machine-
Re: Customer response time -- We hold ourselves to a high standard for customer response times. Without question the last few days have been trying as we have received an unprecedented number of inbound inquiries due to massive interest in X1 Search 8. However, we are catching up and things should be back to normal soon. We sincerely appreciate everyone's continued patience! While we are happy to escalate things to conference calls and go to meetings, for now the fastest and most efficient way to handle the cases is to submit via our support portal: http://www.x1.com/support/x1_search.html#login.
If you have more suggestions, we're all ears.
Regards,
Rhonda