OS: Windows 8 Pro 64-bit with all patches applied.
I did a clean install of X1 8 on a new machine. It worked fine for a couple of days, until today when I tried to use it and got the following message:
Your paid license of X1 Search has expired. To continue using X1 Search, please renew your license by clicking 'Buy Now.'
I re-entered the X1 license info I received on May 8, the same that had worked previously, and was rewarded with an error dialog box:
There was a problem activating your license.
Error(9201) There was a problem saving the license.
Of course the fact that my bright new shiny X1 8 isn't working is a pisser, but what REALLY sucks is that it appears that X1 has moved to a 'software rental' license without my knowing it. Image may be NSFW.
Clik here to view.
The previous X1 licenses were permanent licenses, and this error message states that my "... paid license of X1 Search has expired." While trying to figure out what was going on and reviewing the knowledgebase I came across the "How do I download X1 Search 8" entry, which states that if one's software assurance is up to date a "Get X1 Search 8" button will appear on one's support portal page, but if it has expired that a "Buy X1 Search 8" button will appear instead. Guess which button is on my search portal page now? You guessed it, the "give X1 more money" button. Oh, yeah, BTW, my software assurance was renewed on 26 Feb 2013, so even if there is a new 'rental' license model, I've paid up until next year.
I did a clean install of X1 8 on a new machine. It worked fine for a couple of days, until today when I tried to use it and got the following message:
Your paid license of X1 Search has expired. To continue using X1 Search, please renew your license by clicking 'Buy Now.'
I re-entered the X1 license info I received on May 8, the same that had worked previously, and was rewarded with an error dialog box:
There was a problem activating your license.
Error(9201) There was a problem saving the license.
Of course the fact that my bright new shiny X1 8 isn't working is a pisser, but what REALLY sucks is that it appears that X1 has moved to a 'software rental' license without my knowing it. Image may be NSFW.
Clik here to view.
The previous X1 licenses were permanent licenses, and this error message states that my "... paid license of X1 Search has expired." While trying to figure out what was going on and reviewing the knowledgebase I came across the "How do I download X1 Search 8" entry, which states that if one's software assurance is up to date a "Get X1 Search 8" button will appear on one's support portal page, but if it has expired that a "Buy X1 Search 8" button will appear instead. Guess which button is on my search portal page now? You guessed it, the "give X1 more money" button. Oh, yeah, BTW, my software assurance was renewed on 26 Feb 2013, so even if there is a new 'rental' license model, I've paid up until next year.