Hi mniedert, thanks for your post and bringing this to our attention. I'd like to get this sorted out for you ASAP so I'll be emailing you directly shortly with next steps. For future practice, we always recommend that you submit official support requests or product related questions by emailing us at customerservice@x1.com.
If you are on a valid support contract, you can also submit cases by accessing your X1 Support Portal here, http://www.x1.com/support/x1_search.html#login.
-Scott
X1 Support Team
If you are on a valid support contract, you can also submit cases by accessing your X1 Support Portal here, http://www.x1.com/support/x1_search.html#login.
-Scott
X1 Support Team