Licensing Hell

smbrannon wrote:

Already submitted case 00069485. Have yet to get a response. I later learned the info mentioned in the last paragraph of the post above re: the button on my support page portal changing from "Get X1 Search 8" to "Buy X1 Search 8" but was unable to submit an update to my case. As mentioned in another user's post, replies to the email from which the case notification is sent bounces as a bad address, and there is no apparent means to update a case from the submittal page. I think a new bug tracking solution is in order. There are a number of free open source bug/issue tracking solutions that are far superior.



As my case sits now X1 is non-functional and I am faced with either waiting for a solution from X1, or installing the previous version and having it re-index which only have to be repeated when 8 is installed again once my license issue is resolved. This is why users HATE DRM! We see no perceived benefit, only punishment.

I just looked up your ticket. I am not sure which timezone you are in -- but I can make sure we reach out in the AM. If you are available now, I can call you.

I shot you an email.

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