License activation

Scott wrote:

Hi Daniel,

Thank for your post.

Your license is good for use on 2 separate machines, we just ask that they not be used concurrently. For example, If you have X1 installed on a desktop at work and also on a laptop you take home in the evenings that's fine. We'd ask that they both not be running at the same time however.

Regarding the activation limit, I'm opening a case for you in our CRM and will get that handled for you and email you directly.

Thanks again for letting us know.

Scott
X1 Customer Support Team

Hi Scott,

Right after your response I did receive your email about the support team freeing up my inactive activations. But I still could not install on my second machine. I did not file a follow-up case right after that, hoping to figure out if the problem was from my side. Maybe I have installed it somewhere else, but now I'm pretty sure that I only installed it on my Desktop, nowhere else. I forgot to follow up this case until I really need X1 on my notebook at the moment.

Maybe it's worth mentioning that my support has expired. And I also want to ask if I am eligible to purchase only a support. My previous purchase of X1 Search on January 2014.

Look forward to receiving your feedback.

Thank you,
Daniel

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