We are in the same boat. Wanted to install X1 on a new pc and got the activation failed error...
''
Error(9102) A webservice call has returned a failure.
ExtendedError(5013) There are no remaining activations left for this license. Talk to our sales team to purchase more licenses or with our customer support if you believe this is an error.
''
Have sent support a request.
That said, I -assumed..- that it had something to do with X1 on my 'old' pc, which is still active as I am in the process of transferring files, etc.
So, I uninstalled X1 there, cleared registry entries, leftovers (using Revo Uninstaller Pro).
Then rebooted and re-started the X1 setup on the new pc.
Bad luck, that did not help.
Frankly, I would not know how the number of installations is counted: X1, on the old pc, has not been re-installed for quite a long period.
Anyway, hope support will reset the registration key soon.
=
''
Error(9102) A webservice call has returned a failure.
ExtendedError(5013) There are no remaining activations left for this license. Talk to our sales team to purchase more licenses or with our customer support if you believe this is an error.
''
Have sent support a request.
That said, I -assumed..- that it had something to do with X1 on my 'old' pc, which is still active as I am in the process of transferring files, etc.
So, I uninstalled X1 there, cleared registry entries, leftovers (using Revo Uninstaller Pro).
Then rebooted and re-started the X1 setup on the new pc.
Bad luck, that did not help.
Frankly, I would not know how the number of installations is counted: X1, on the old pc, has not been re-installed for quite a long period.
Anyway, hope support will reset the registration key soon.
=