I have a problem and have been unable to log a case file. Request times out, file upload process doesn't complete, etc.
I did check your knowledge base and others have reported the problem but it was some time ago (more than a year) and those responses did not receive replies.
I am not able to find a way around this problem and as such can't contact X1 for help. Pretty frustrating. I looked for 20+ minutes for an email address or alternate method to reach your support team...and till now, have not been able to find one.
The issue I am having is that I recently upgraded to Search 8.2.1 and now I am unable to index Outlook data and pst files. I am constantly getting messages about *.ost files are in use and can not be accessed. The only way I can get around the issue is to close Outlook and Microsoft Lync (both 2013 versions, both 64 bit versions). I am using Windows 8 64bit. I have uninstalled and reinstalled X1 twice....still have the same issue. Issue is occurring on 8.1 and 8.2.1 versions.
I obviously can't use x1 if I have to have my Outlook and Lync closed in order to use the search.
Appreciate any help in getting this to the right parties that can help.
I did check your knowledge base and others have reported the problem but it was some time ago (more than a year) and those responses did not receive replies.
I am not able to find a way around this problem and as such can't contact X1 for help. Pretty frustrating. I looked for 20+ minutes for an email address or alternate method to reach your support team...and till now, have not been able to find one.
The issue I am having is that I recently upgraded to Search 8.2.1 and now I am unable to index Outlook data and pst files. I am constantly getting messages about *.ost files are in use and can not be accessed. The only way I can get around the issue is to close Outlook and Microsoft Lync (both 2013 versions, both 64 bit versions). I am using Windows 8 64bit. I have uninstalled and reinstalled X1 twice....still have the same issue. Issue is occurring on 8.1 and 8.2.1 versions.
I obviously can't use x1 if I have to have my Outlook and Lync closed in order to use the search.
Appreciate any help in getting this to the right parties that can help.