Ken,
Thanks for posting a response. I'm not surprised that its taking awhile for them to sort this out. Everything seems to take awhile when it comes to bug fixes and updates and intelligible customer responses. What annoys me is that I paid the additional fee for support and I'm guessing that it will probably run out right before they release the next real fix (kind of like warranties on washing machines, refrigerators, etc.).
Call me cynical (everyone else does) but I've come to expect little or nothing from software vendors these days since their priorities are rarely aligned with their customers. I like the product but I could never recommend it to anyone else because it's been too buggy and inconsistent for too many years.
Apologies for the rant - I just spent 3 days fighting with computer problems that I couldn't resolve which resulted in my Dragon Naturally Speaking install being corrupted, my MS Office 365 becoming increasingly unresponsive and Windows 7 becoming unresponsive to the point where I had to hard boot 3 times because every application I had running froze. I'm running on a quad core i5 16GB RAM machine and CPU utilization barely spikes under almost any workload I put it through. For X1 to bring it to its knees without any warnings, error messages, or some kind of internal code that tells the program, hey, I'm not working right maybe something is wrong... is ridiculous.
The fix (except for the Dragon problem) was killing X1, uninstalling it, and reinstalling it. One of those hard boots screwed up my Dragon app which I'm now going to have to reinstall (and I hate having to reinstall that app).
X1 is one of those apps that when it works it's great and I love it but when it doesn't it has a nasty habit of causing cascading failures that are neither clear, easy to fix, or cleanup.
I expect more from a company that's this mature.
Thanks for posting a response. I'm not surprised that its taking awhile for them to sort this out. Everything seems to take awhile when it comes to bug fixes and updates and intelligible customer responses. What annoys me is that I paid the additional fee for support and I'm guessing that it will probably run out right before they release the next real fix (kind of like warranties on washing machines, refrigerators, etc.).
Call me cynical (everyone else does) but I've come to expect little or nothing from software vendors these days since their priorities are rarely aligned with their customers. I like the product but I could never recommend it to anyone else because it's been too buggy and inconsistent for too many years.
Apologies for the rant - I just spent 3 days fighting with computer problems that I couldn't resolve which resulted in my Dragon Naturally Speaking install being corrupted, my MS Office 365 becoming increasingly unresponsive and Windows 7 becoming unresponsive to the point where I had to hard boot 3 times because every application I had running froze. I'm running on a quad core i5 16GB RAM machine and CPU utilization barely spikes under almost any workload I put it through. For X1 to bring it to its knees without any warnings, error messages, or some kind of internal code that tells the program, hey, I'm not working right maybe something is wrong... is ridiculous.
The fix (except for the Dragon problem) was killing X1, uninstalling it, and reinstalling it. One of those hard boots screwed up my Dragon app which I'm now going to have to reinstall (and I hate having to reinstall that app).
X1 is one of those apps that when it works it's great and I love it but when it doesn't it has a nasty habit of causing cascading failures that are neither clear, easy to fix, or cleanup.
I expect more from a company that's this mature.