V8.01 - Proxy problems continue

I have uploaded the files as a new case. I hope it helps.

I draw your attention back to "soft" versus "hard" failures. Extending the period to two weeks reduces the problem but if there is no "soft" failure, that is, no warning with a transition period, I expect some people will re-experience the same problem again. Not everyone has an internet connection on demand all the time - just often have an internet connection.

csalsa wrote:

Also, there is no warning of this issue until the popup and then X1 is unusable. I would suggest that X1 give, say, three days of grace, when it cannot re-authenticate every five days (I understand X1 re-authenticates every five days). During this time it presents a warning to the user so they either establish an Internet connection (say I am overseas or on-the road etc) or have time to contact X1 Support to get assistance. A "Stop. Do not pass Go. Go directly to exit" is not a friendly user experience.

As the proxy connection works through the installer, the connection problem with X1 Search should be easily addressed.

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