Hello,
I'm a licensed user of X1 version 6.7.x.x. I have been beta testing x1 Search 8 and am very please with the quality of your product. I was quite dissatisfied with the 6.7 (constant crashing, extravagent memory use etc). It seems as though you have corrected all of these problems. I am interested in upgrading to the latest version how the information concerning the new licensing scheme is not very clear and there are several rumors floating around that I would like addressed before I commit.
First, has X1 now moved to the model of renting out licenses? In other words, will we lose use of the software once the license expires (forcing us to purchase another one)? I hope that this is a bad rumor, for if this is your new policy, I will be moving to another product (and I suspect that you will begin to lose a lot of customers). My second question is, if the 90 day support is about to expire, can users purchase an additional year to extend support? I hope that you answer these question before May 28th, because that's when my trial license will expire.
Thank you,
Gary
I'm a licensed user of X1 version 6.7.x.x. I have been beta testing x1 Search 8 and am very please with the quality of your product. I was quite dissatisfied with the 6.7 (constant crashing, extravagent memory use etc). It seems as though you have corrected all of these problems. I am interested in upgrading to the latest version how the information concerning the new licensing scheme is not very clear and there are several rumors floating around that I would like addressed before I commit.
First, has X1 now moved to the model of renting out licenses? In other words, will we lose use of the software once the license expires (forcing us to purchase another one)? I hope that this is a bad rumor, for if this is your new policy, I will be moving to another product (and I suspect that you will begin to lose a lot of customers). My second question is, if the 90 day support is about to expire, can users purchase an additional year to extend support? I hope that you answer these question before May 28th, because that's when my trial license will expire.
Thank you,
Gary
