Total lack of support for paid up support customers

I am a fully paid up person on support but I have had no response to a case placed on Saturday - 00069349

Despite the fact I am a paid up support member who has been using the search 8 beta's for months, the web site seems to think I have to buy a copy of search 8 and doe snot list it as a version I am eligible for. My beta copy stopped working early - I followed the required process to get the latest version - was sent a licence number - the install failed and ever since then, it has said there are problems with downloading the install file and the download process quits mid stream before it even gets to the install step

this last week has been a disaster - the Beta was working GREAT but then the early automated expiry of the beta's has led to hell

Please cna someone at least acknowledge the cases and explain how long it will take before someone even acknowledges the case

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