$ 0 0 hydrokiwi wrote:I have the same problem.X1 loads. When I try to search for any files documents, email etc.X1 Dialog box says Connection lost - Please restart. Same thing happens after a close/restart.I have reinstalled X1.I have reinstalled Office 2013.I have paid support.I have tried twice to file a support case - My computer uploads a 53 MB admin support file and then gets a screen which says the upload did not succeed.I have phoned X1 Search in Pasadena and cant get a live support person - I get directed back to the website to file a case - which does not work.So this product does not work for me right now and paid support does not help.I would like an email from an X1 support person regarding how to resolve this as I rely on this software many time per day.CheersJohnLet's see how many weeks before someone reacts!I'm thinking I'll probably delete my indexes and start again...