8.3.0.5309: Connection with the x1 service has been lost

Hey Kenward,

These were Office repairs. Here are instructions for various versions of Office:

First, we recommend exiting out of any X1 and/or Office apps (Menu > Exit) and (File > Exit).

Office 2013

1.Click Start to access Control Panel > Programs and Features
2.From the list, select the Microsoft Office 2013 application
3.Click Change > and either Quick Repair or Online Repair
4.Follow the remaining onscreen instructions and then allow the repair to complete
5.After the repair is finished, restart Outlook and X1.

Office 2010

1.Click Start to access Control Panel > Programs and Features
2.From the list, select the Microsoft Office 2010 application
3.Click Change > Repair, then click Continue and follow the prompts
4.After the repair is finished, restart Outlook and X1.

Outlook 2007

1.Open Outlook 2007.
2.Select Help > Office Diagnostics
3.Click Continue > Run Diagnostics
4.After running the repair, restart Outlook and X1.

I will also add that PST files are prone to corruption, so running scanPST may yield some benefit for those who are indexing PST files. Steps:

ScanPST

1. Close X1 and Outlook (make sure there are no X1 or Outlook tasks running
in the Task Manager)
2. The Scanpst.exe file is typically located in one of the following folders:

- C:\Program Files\Common Files\System\MSMAPI\1033
- C:\Program Files\Common Files\System\Mapi\1033

3. Double-click on Scanpst.exe to locate and scan your PST file
4. If any errors are found, allow Scanpst to fix them

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