Outlook won't open from X1

Hi there!

Earlier this year we determined that the cause of Outlook actions failing was due to registry remnants left behind of old Outlook versions (and in some cases, trial versions that users rolled back from.) Here's a relevant article that may help:

http://www.fieldstonsoftware.com/support/support_gsyncit_2013.shtml

Identifying the registry keys involved can be a bit of a challenge, so if you still have issues after trying the above, I'd recommend creating a support case and working with one of our support team to investigate. You can log a ticket here:

http://www.x1.com/support/x1_search_submit_case.html

Thanks!

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