Can't run installer - x1 server unreachable?

It looks like I cannot update to 8.2, when I enter my License ID/Password I get error "Error(9101) A web service call has failed". Unfortunately the log does not give any clues...

X1Setup.log:
2014-03-27T12:50:29 - Running setup application, version 164 (Production)
2014-03-27T12:50:29 - Initializing License Manager
2014-03-27T12:50:29 - Using IE proxy settings with CredentialCache.DefaultCredentials
2014-03-27T12:50:30 - GetLatestBuildVersion(): Found version = 5001dv
2014-03-27T12:50:30 - Outlook version 14 is installed.
2014-03-27T12:50:30 - Upgrade detected. Setting default install dir to detected install path: C:\Program Files (x86)\X1 Search
2014-03-27T12:50:30 - Checking if app is running: X1
2014-03-27T12:50:30 - App is running: X1
2014-03-27T12:50:30 - Checking if app is running: X1Social
2014-03-27T12:50:30 - Checking if app is running: X1UI
2014-03-27T12:50:30 - Checking if app is running: X1UI2
2014-03-27T12:50:30 - Checking if app is running: X1MasterService
2014-03-27T12:50:30 - Checking if app is running: X1Service
2014-03-27T12:50:30 - Checking if app is running: X1ServiceHost
2014-03-27T12:50:30 - App is running: X1ServiceHost
2014-03-27T12:50:30 - Checking if app is running: Outlook
2014-03-27T12:50:30 - BuildVersion(): parsing build number = 0
2014-03-27T12:50:30 - BuildVersion(): parsing build number = 5001bc
2014-03-27T12:50:30 - BuildVersion(): parsing build number = 5001dv
2014-03-27T12:50:30 - Is Running as x64 app: True
2014-03-27T12:50:30 - Operating System: 6.1.7601.65536 - Service Pack 1
2014-03-27T12:50:30 - Can install as admin: True
2014-03-27T12:50:30 - Is internet connected: True
2014-03-27T12:50:30 - Channel Name/URL: X1 - http://www.x1.com
2014-03-27T12:50:30 - Is Outlook x64: False
2014-03-27T12:50:30 - .NET Version: 4.5.50938
2014-03-27T12:50:30 - Download source (subject to activation change): http://download.x1.com/downloads/pro/5001dv/pro64.zip
2014-03-27T12:50:30 - Current X1 version: 5001bc
2014-03-27T12:51:00 - Searching for valid license
2014-03-27T12:51:05 - Error looking for license: The trial period for your copy of X1 Search has expired. To continue using X1 Search, please purchase a license by clicking 'Buy Now'.
2014-03-27T12:51:05 - BuildVersion(): parsing build number = 5000gk
2014-03-27T12:51:11 - X1OptionsInstallClicked - Next
2014-03-27T12:51:11 - X1OptionsInstallClicked - Requesting license

Anyone know how to get beyond this?

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