This morning I submitted a X1 support case. I got a response inside 3 hours and the issue was that the limit for the activation count was exhausted. The X1 Support Team addressed this issue for me. I guess if I had been able to uninstall X1 first (had not the laptop crashed), this may have not been an issue.
My thanks to the X1 Support Team for the prompt response.
Perhaps a "temporary" licence could be granted (say 3 or 5 days) if the activation count has been exceeded with a warning to the user. This would give a user time to contact X1 Support to try to resolve the matter. I understand it would make the activation process more complex but this would give a softer, nicer experience to X1 users.
My thanks to the X1 Support Team for the prompt response.
Perhaps a "temporary" licence could be granted (say 3 or 5 days) if the activation count has been exceeded with a warning to the user. This would give a user time to contact X1 Support to try to resolve the matter. I understand it would make the activation process more complex but this would give a softer, nicer experience to X1 users.
