danielgo - Allow me to assist you with your purchase options.
If you purchase "license only" you receive 90 days access to technical support and 90 days software upgrade service via our support portal: http://www.x1.com/support/x1_search.html - Login here to download products or submit technical support service requests.
If you opt to add the Premium Support the services discussed above are extended to a full year. When purchased in combination with your license the Premium support, is discounted to $19.95 per year. (this is an optionally renewable cost).
We can make the Premium Support available at a later date as a stand-alone purchase but the cost is $24.95. The option to purchase the Premium Support as a stand-alone purchase is not an "open ended" opportunity; you should determine to purchase at or near the expiration period of the 90 day term.
As Kenward mentioned, if you were to submit a service request as a client without support I'm not going to turn you away for a one time service. I think of this as the Tech Support Hippocratic Oath - First Service the Customer - then worry about the money. Image may be NSFW.
Clik here to view.
Image may be NSFW.
Clik here to view.
I hope this helps you in your purchase decision.
If you purchase "license only" you receive 90 days access to technical support and 90 days software upgrade service via our support portal: http://www.x1.com/support/x1_search.html - Login here to download products or submit technical support service requests.
If you opt to add the Premium Support the services discussed above are extended to a full year. When purchased in combination with your license the Premium support, is discounted to $19.95 per year. (this is an optionally renewable cost).
We can make the Premium Support available at a later date as a stand-alone purchase but the cost is $24.95. The option to purchase the Premium Support as a stand-alone purchase is not an "open ended" opportunity; you should determine to purchase at or near the expiration period of the 90 day term.
As Kenward mentioned, if you were to submit a service request as a client without support I'm not going to turn you away for a one time service. I think of this as the Tech Support Hippocratic Oath - First Service the Customer - then worry about the money. Image may be NSFW.
Clik here to view.
Image may be NSFW.Clik here to view.
I hope this helps you in your purchase decision.
