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Says it's indexing but not making progress

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There are several folders with files that are part of the source data that are not showing up in the results. The program indicates that it is indexing, but there are not any additional files added for the last several hours. The system had earlier indicated that the files were last indexed this morning, but there were files that did not appear in the results. I shut down and restarted and the system then indicated that the last index was 25 Dec. Now it is again saying it is indexing the files but no progress. The e-mails and all other data has been indexed and is working properly. Thank you.

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