Because I feel STRONGLY about this I shall reply.
But you should know that X1 very very VERY nearly lost me as a customer over this.
Magazines do not involve a learning curve.
Magazines do not need to be trusted.
Magazines do not have bugs and fail to work.
Magazines are different are media not application.
A service contract? Are you KIDDING? Are you seriously questioning whether if a customer paid for say 1 year of service contract and a new version of the software in question comes out during that year... that the customer might not get the upgrade?
Of course they should get the upgrade - and at no extra cost.
Read my post again. Mainly it's not about the money it's about the principle. X1 if you want loyalty from your customers, then you need to SHOW loyalty to your customers. "Give and though shalt receive".
<quote>On which, such is the mindset of many customers that more and more software houses, including Microsoft, are moving over to a subscription model. So you won't get an option in future. Pay your subscription or your software stops working. </quote>
Sure, the subscription model suits some people and some businesses. It means less cash in the short run for the merchant of course. Some businesses are not set up to pay renewals without specific permission every year and that could be a problem. It does NOT suit me personally because like many small businesses, I wont know if I will have the spare cash rattling around for some of the disgracefully expensive bloatware (e.g. from Adobe!!) that is rattling around. I do not like debt and I like to own not rent. Personally I would rather purchase for a fixed amount than rent for what is effectily an infinite amount. All that I ask is that we should be given the CHOICE.
<quote>As to the effect on X1's reputation, there hasn't been a flood of complaints about the price of the upgrade. So the bean counters probably aren't losing sleep. Something tells me that you are swimming against the tide.</quote>
I dont give a damn about what The Mob are doing, I think for myself thank you. And this is about principal. Principal, and respect and trust, much more than about absolute sums of money.
But if after all this you still can't see that line of argument, then it would seem that you too can't be trusted and sorry but you will not have my business.
But you should know that X1 very very VERY nearly lost me as a customer over this.
Magazines do not involve a learning curve.
Magazines do not need to be trusted.
Magazines do not have bugs and fail to work.
Magazines are different are media not application.
A service contract? Are you KIDDING? Are you seriously questioning whether if a customer paid for say 1 year of service contract and a new version of the software in question comes out during that year... that the customer might not get the upgrade?
Of course they should get the upgrade - and at no extra cost.
Read my post again. Mainly it's not about the money it's about the principle. X1 if you want loyalty from your customers, then you need to SHOW loyalty to your customers. "Give and though shalt receive".
<quote>On which, such is the mindset of many customers that more and more software houses, including Microsoft, are moving over to a subscription model. So you won't get an option in future. Pay your subscription or your software stops working. </quote>
Sure, the subscription model suits some people and some businesses. It means less cash in the short run for the merchant of course. Some businesses are not set up to pay renewals without specific permission every year and that could be a problem. It does NOT suit me personally because like many small businesses, I wont know if I will have the spare cash rattling around for some of the disgracefully expensive bloatware (e.g. from Adobe!!) that is rattling around. I do not like debt and I like to own not rent. Personally I would rather purchase for a fixed amount than rent for what is effectily an infinite amount. All that I ask is that we should be given the CHOICE.
<quote>As to the effect on X1's reputation, there hasn't been a flood of complaints about the price of the upgrade. So the bean counters probably aren't losing sleep. Something tells me that you are swimming against the tide.</quote>
I dont give a damn about what The Mob are doing, I think for myself thank you. And this is about principal. Principal, and respect and trust, much more than about absolute sums of money.
But if after all this you still can't see that line of argument, then it would seem that you too can't be trusted and sorry but you will not have my business.
